Sungura Safari Camp Amboseli Ltd
Last Updated: 2025
Sungura Safari Camp (“we”, “our”, or “the Camp”) is committed to protecting your privacy and ensuring that the personal information you provide to us is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, make a booking, or stay at our property.
By using our services or visiting our website, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of information:
1.1 Personal Information Provided by You
- Full name
- Email address
- Phone number / WhatsApp number
- Physical address
- Passport or ID details (for check-in compliance)
- Payment information (NOT stored by us; processed securely via third-party providers)
- Special requests or preferences
- Emergency contact details
- Guest feedback or reviews
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on our website
- Cookies and tracking technologies (see Section 7)
1.3 Booking Information
If you book through our website, email, WhatsApp, phone, or a travel agent, we collect:
- Reservation details (dates, room type, number of guests)
- Payment status
- Stay history
2. HOW WE USE YOUR INFORMATION
We use your information for the following legitimate purposes:
2.1 Processing Bookings
- Confirming reservations
- Communicating check-in/check-out details
- Managing guest profiles
- Handling payments and invoices
2.2 Providing Services
- Room allocation
- Arranging game drives, transfers, and experiences
- Fulfilling special requests
- Ensuring safety during your stay
2.3 Communication
- Responding to inquiries
- Sending booking confirmations and receipts
- Providing important updates before or during your stay
2.4 Marketing (Optional)
With your consent, we may send:
- Special offers
- Newsletters
- Camp updates
Guests may unsubscribe at any time.
2.5 Legal & Security Purposes
- Compliance with Kenyan tourism and immigration laws
- Fraud prevention
- Protecting our guests, staff, and property
3. SHARING YOUR INFORMATION
We do not sell or rent your personal data.
We may share your information only with:
3.1 Authorized Third Parties
- Payment processors (e.g., Visa, Mastercard, Mpesa, banks)
- Booking platforms (e.g., Booking.com, Safaribookings, TripAdvisor)
- Travel agents when you book through them
- Email or SMS service providers
3.2 Legal Requirements
We may disclose information if required by:
- Kenyan authorities
- National park authorities
- Law enforcement
3.3 Service Partners
If you book activities such as:
- Game drives
- Cultural visits
- Transfers
We may share minimal necessary personal info (e.g., name, pickup time) with authorized guides/drivers.
4. DATA SECURITY
We take reasonable and industry-standard measures to protect your information, including:
- Secure servers
- Firewalls
- Encrypted communication channels
- Restricted staff access
- Anti-malware and security monitoring
While we strive to protect your data, no online or electronic system is 100% secure.
5. DATA RETENTION
We retain your information only as long as necessary to:
- Fulfill your reservation
- Comply with Kenyan laws (which may require retention of guest records for a period)
- Maintain accounting and audit requirements
You may request deletion of your information unless legally restricted.
6. YOUR RIGHTS
You have the right to:
- Request access to your personal data
- Correct inaccurate information
- Request deletion (where legally permitted)
- Withdraw consent for marketing communications
- Ask how your data is processed
Requests can be made via reservations@sungurasafaricamp.com.
7. COOKIES & TRACKING
Our website may use cookies and similar technologies for:
- Website performance
- Analytics (Google Analytics, Meta Pixel, etc.)
- Enhancing user experience
- Measuring marketing effectiveness
You may disable cookies in your browser, but some features may not function properly.
8. THIRD-PARTY LINKS
Our website may contain links to external sites (travel agents, review platforms, payment pages).
We are not responsible for their privacy practices or content.
9. CHILDREN’S PRIVACY
Our services are not intended for children under 18 without parental consent.
We do not knowingly collect children’s data without authorization.
10. INTERNATIONAL GUESTS
If you are visiting from outside Kenya, please be aware that your data may be transferred to and processed in Kenya, where data protection laws may differ from your home country.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with an updated date.
12. CONTACT INFORMATION
For questions about this policy or your data:
Sungura Safari Camp Amboseli Ltd
📞 +254 116 004 006
📞 +254 116 004 007
📞 +254 726 510 748
✉ reservations@sungurasafaricamp.com
🌐 www.sungurasafaricamp.com
Amboseli National Park, Kenya